Cancellation & Refund Policy
This policy applies to paid programs offered by DICEST Education Pvt. Ltd., unless a specific program has a different policy (for example, a partner, University or RKCL policy). Where there is a conflict, the program-specific policy applies.
Student-initiated withdrawal
| When | Refund |
|---|---|
| Before the batch starts | 100% refund, minus payment gateway charges and the ₹299 admin fee. |
| Within the first session (or 2 days) of the start | 75% refund, minus payment gateway charges and the admin fee. |
| After two sessions (or 3+ days) | No refund. You may request a one-time batch transfer (subject to seat availability) by paying a transfer fee of ₹499. |
| Digital downloads / recordings | Non-refundable once accessed. |
Timelines are determined using LMS logs and timetables, and payment timestamps.
Institute-initiated reschedule or cancellation
If we cancel a batch for operational reasons and cannot offer a suitable alternative within 14 days, you can choose either:
- a full refund (100% of the tuition fee paid), or
- a seat in the next available batch at no extra cost.
How to request a refund
- Email helpdesk@dicestcomputer.com with the subject “Refund Request – [Course/Bill ID]”.
- Include your name, phone number, payment proof and the reason for the request.
Approved refunds are paid to the original payment method within 7–10 working days (payment gateway timelines may apply). For status updates, call or WhatsApp +91-9783277847.
Special cases: scholarships, offers & bundles
Discounted, bundled or early-bird packages may have stricter refund terms, or no refund, as shown at the time of purchase. Those terms apply instead of this policy.
Non-transferable enrolment
Enrolments and logins are for the registered learner only and cannot be sold or transferred, except for the single batch transfer option described in Student-initiated withdrawal.
Contact
B-497, 60 Feet Road, Near SBI Bank, Mahesh Nagar, Jaipur, Rajasthan 302015, India
Billing & refunds desk: helpdesk@dicestcomputer.com
Phone / WhatsApp: +91-9783277847